FAQ

 

DO YOU SHIP WORLDWIDE? 
Yes, we do! 

HOW DO I APPLY A DISCOUNT CODE?
While in the checkout cart click on SHOW ORDER SUMMARY and enter discount code. 

CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT? 
Contact us via Live Messenger for a fast response within 3 hours from when you placed your order and we will be happy to help you. 

ARE ALL SIZES THE SAME? 
We source our products from many different suppliers, our sizes might vary slightly as each brand is different. We recommend ordering a slightly larger size. If the ordered sizes are out of stock we will send 1 size up, if we don't have 1 size up we will offer a refund.

HOW DO WE USE A DISCOUNT CODE?  

Once you've reached the checkout stage, enter your discount code into our discount bar and click 'Apply'. If the code is valid, your discount will be applied instantly! 

WHAT IF MY ITEM IS FAULTY? 
We aim to provide our customers with products of the highest quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible with a replacement or refund. If you receive your item but are unhappy with the purchase, we will not refund the item unless it is damaged, deformed or significantly different to what was described or pictured on our website.  

Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us via email at contact@bubsntots.com or via Facebook Messenger on our official Facebook page or Website. For more information please see our refund policy. 

HOW LONG IS DELIVERY? 
Orders may take between 7 - 28 days, but most of the time our products arrive much earlier. We use that time frame to take into account potential delays at customs which are unfortunately out of our control, it may take longer for delivery to some countries, states or more remote areas.

If order isn't received after 45 days, please contact us at contact@bubsntots.com and we will contact our suppliers and investigate the matter to resolve any potential issues.  

A package is not considered lost until 45 days post shipment.

HOW DO I TRACK MY ORDER? 
You can check on your orders status via the 'TRACK ORDER' page on our website. Simply enter in the email you used to order and the order number prefixed with a #, eg. #1234. 

NOTE: sometimes it may take 2~5 days to update shipping/tracking information online.

NOTE: if you haven't received your tracking information in 5 days, email or message us through Facebook Messenger and we will send it again! Please also check your promotions or spam folder, sometimes emails may end up there.

WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT? 
Once your parcels have left our suppliers warehouse they are then the property of the courier companies that each distributer chooses. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you and potentially refund you. Contact us at contact@bubntots.com 

HOW CAN I PAY FOR MY ONLINE PURCHASES? 

You can pay by VISA, MASTERCARD, AMERICAN EXPRESS or PAYPAL and even BITCOIN. 

WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE? 
Our support team are always available via Facebook Messenger on our website or on our Facebook page, this is the fastest way to receive support. Or you can email us at contact@bubsntots.com 
 
NEED ANY FURTHER HELP? 
At Bubs n' Tots we're always working to improve your experience with fast, simple and easy online shopping and would love to hear your feedback and ideas.

Email us at: contact@bubsntots.com or via Facebook Messenger for instant support. 

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